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shipping & returns
returns:
  1. we accept returns within 30 days of the purchase date for a full refund, excluding shipping costs . . .

  2. to be eligible for a return, the item must be unused, unwashed, and in the same condition as when received. it should also be in its original packaging with all tags attached . . .

  3. to initiate your return, please contact our customer support team through the contact page. be sure to provide your order number, item details, and reason for the return. our team will guide you through the return process . . .

exchanges:
  1. we offer exchanges for different sizes of the same item, subject to availability . . .

  2. to request an exchange, please contact our customer support team within 30 days of receiving the item. include your order number, item details, and the desired size/color for the exchange . . .

  3. the item for exchange must be unused, unwashed, and in the same condition as when received. it should also be in its original packaging with all tags attached . . .

  4. once we receive the original item, we will process the exchange and ship the replacement item to you . . .

damage or defective items:
  1. in the event that you receive a damaged or defective item, please contact our customer support team within 30 days of receiving the item . . .

  2. provide your order number, item details, and clear photos showcasing the damage or defect . . .

  3. we will assess the situation and, if deemed eligible, offer a replacement or refund . . .

  4. please note that normal wear and tear, mishandling, or failure to follow care instructions are not considered as damage or defects . . .

please review this policy carefully before making a purchase. by proceeding with your order, you agree to abide by the terms and conditions outlined in this policy . . .
 

if you have any questions or need further clarification, please contact our customer support team through the contact form or at dotdotdotbykook@gmail.com . . .

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